1. General Information

• By using our website and placing an order, you agree to comply with our terms and conditions. Please read them carefully before making a purchase.

2. Order Confirmation & Payment

• Orders will only be confirmed after full payment has been received.
• We do not offer Cash on Delivery (COD).
• Payments are securely processed through Razorpay.

3. Shipping & Delivery

• We ensure timely dispatch, but delivery times may vary based on location and courier service.
• We are not responsible for any product damage during transit.

4. Return, Exchange, & Refund Policy

• No returns, exchanges, or refunds will be entertained.
• If you receive a wrong or short-delivered product, a parcel opening video is required to claim the issue within 2 days of delivery.
• Complaints after 2 days will not be entertained.

5. Product Warranty & Guarantee

• We do not provide any warranty, guarantee, or after-sales service for our products.

6. Customer Support

• For any inquiries, contact us at sbtoyschennai14@gmail.com.

7. Terms of Use

• By purchasing from our store, you agree to abide by these terms.
• We reserve the right to modify or update these terms without prior notice.